The help desk that handles the entire process.

Every request is placed in a single queue, sorted by department and priority, along with deadlines, replies, and ratings.

Shared schedules, reminders, time off, and holidays, with a feed your team can subscribe to.

A simple customer record that combines contacts, notes, and every ticket and job in one place.

Track deals from the first call to signing, and see which ones are likely to close this month.

Assign crews to jobs, document the work completed, and turn the finished work into an invoice.

Tasks, owners, and a timeline for work that requires more than one visit.

Track equipment, tools, and vehicles using tags, locations, and history; check them out to people; and see what they're worth.

Policies, price lists, and guides in folders organized by version and department access, plus an optional public library for your website.

Post job openings, accept applications on your own careers page, onboard new hires using a checklist, maintain employee records, and conduct performance reviews and offboarding.

Provide users with a list of predefined requests—such as a new laptop or software access—that are converted into tickets and can be held pending a manager's approval.

Request time off, view your vacation and sick leave balances, and let administrators approve, deny, or adjust them.

Keep track of all your subscriptions in a single list, including the number of seats, cost, and renewal date, and see how much you spend each month and which seats aren't being used.

Create invoices from tickets and work orders, and see who has paid.

Clock in and out using your phone, review timesheets, and approve hours.

Respond to visitors from your own site, share your screen, and turn a chat into a ticket.

Response times, workload, and revenue—all ready to view without having to export anything.